Shipping policy

Let's Get Your Candle Shipped!

Thanks for choosing Bible Candles! We're excited for your order to arrive and we're all about getting it to you as quickly and smoothly as possible. Here's a little peek at how we handle shipping:

 

Getting Your Order Ready to Go

  • If you place your order before 12:00 PM Eastern Time (ET) on a regular weekday (that's Monday to Friday, and we take the same holidays off as the big shipping companies like UPS and FedEx), we'll usually get it shipped out to you that same day!
  • Orders that come in after 12:00 PM ET will typically head out on the next business day.
  • Just a heads-up, sometimes things can take a little longer to process, especially when we're super busy. Thanks for your patience!

How We Pack Your Candles

We care about our planet, so we'll always pack your candles securely using eco-friendly materials.

Who Will Be Delivering Your Candles?

We work with a few different shipping companies to make sure your order gets to you in good time. The specific carrier and how long it takes will depend on the shipping option you choose when you check out and where you're located. Keep in mind that the delivery times the carriers give are just estimates, so they aren't set in stone.

Figuring Out Shipping Costs

The cost to ship your candles depends on how much they weigh, how big the package is, and where it's going. You'll be able to see the exact shipping costs at checkout before you finalize your purchase. No surprises!

Keeping Tabs on Your Package

Once your order ships, we'll send you a confirmation email with a tracking number. You can use this number to see where your package is and when it's expected to arrive on the carrier's website. Pretty neat, huh?

Returns - Just in Case!

While we hope you love everything, sometimes you might need to return something. You can find all the nitty-gritty details in our separate Returns Policy. But just so you have a quick idea, here's how we handle things once a return comes back to us:

  • We usually process returns within about 48 hours after we receive them.
  • We'll take a look at the returned items to make sure they're in good shape:
    • Unused
    • Clean and without any obvious damage
    • In their original packaging, and the packaging is in good condition too.
    • If it has an expiration date, it needs to be within that date.
  • If everything looks good, we'll put the item back in our inventory.
  • If something isn't quite right, we'll reach out to you to discuss what to do next.


Got Questions? We're Here to Help!

If you have any questions about your order, shipping, or returns, just send us an email at care@biblecandles.co. Our office hours are Monday - Friday, from 9:00 AM to 5:00 PM Eastern Time (ET).

We want your experience with Bible Candles to be fantastic from start to finish! If there's anything else you need, just let us know.