FAQ

Frequently Asked Questions

Product

What are Bible Candles?
Bible Candles are premium, hand-poured candles that feature 15 hidden bible verses related to a unique spiritual theme beneath the wax on the inside of the jar. With each 3-4 hour burn, a new bible verse is revealed as the wax burns, helping you grow a deeper connection with God.
How many different candle themes are there?
At the moment, there are six unique spiritual themes: Life, Hope, Love, Family, Faith and Strength. New themes will be released in the future.
How long does it take for the hidden verse to be revealed?
The bible verses hidden on the inside of Bible Candles will begin to be revealed after just minutes of your candle being lit. The full verse will reveal itself after every 3-4 hours of burn time.
What is the burn time of Bible Candles?
Bible Candle provide 60+ hours of burn time.
What do they smell like?
Each Bible Candle has a custom scent that connects with the spiritual theme of the candle. For more information about Bible Candle fragrances, visit our product catalogue https://bible-candles.myshopify.com/collections/all-candles
What are Bible Candles made from?
Bible Candles are made from a premium, all-natural, chemical-free blend of coconut and soy wax. This natural blend provide a rich, beautiful candle experience. The wicks of Bible Candle are 100% cotton.
Where are Bible Candles made?
Bible Candles are hand-poured in small batches in USA.
Can the jar be recycled?
Yes, it is made entirely from glass. But be sure to completely clean it of wax and remove the wick prior to recycling. The jar can also be repurposed around your home.
What size are the candles?
Bible Candles weigh 14oz and are 6 inches (h) x 3 inches (w).

Returns & Exchanges

My order is incorrect, what should I do?
Firstly, we apologize. Please email us at hello@biblecandles.com and we will fix the mistake and arrange the correct product(s) for you.
My candle is damaged, what should I do?
Sorry to hear that. Please email us at hello@biblecandles.com and include an image of your damaged product and we will rectify the issue.
How can I return my candle?
We only accept returns and exchanges for unlit candles in their original, undamaged packaging. We also want you to be 100% satisfied with your product so if you have any issues whatsoever, please email us on hello@biblecandles.com

Purchase

What payment methods do you accept?
We accept all major credit cards and PayPal.
Do you have special offers for multiple purchases?
Yes. When you purchase two or more Bible Candles, you will receive free shipping to anywhere in the USA.
Can I purchase in bulk for my family, church or congregation?
We welcome bulk purchases of Bible Candles and would be happy to discuss how we can provide the number you require at a special bulk order price. Please contact us on hello@biblecandles.com with your inquiry.

Shipping

How will my product be shipped?
We provide flexible shipping options, including regular, two-day and next-day shipping. You can choose the option you need at checkout.
Can I track my shipment?
Yes. You will be provided with a tracking number via email once your purchase is completed and packed for shipping. You should receive your tracking number within 1-2 business days of purchase (unless you have opted for expedited shipping).
When will my candle arrive?
Candles leave our warehouse within 1-2 business days and typically arrive within 3-5 business days, depending on your location. If you have opted for two-day or overnight shipping, your candle will arrive in those respective timeframes.
Do you ship internationally?
Yes, we ship to many countries. At checkout, you will be able to select your location and find out the time and costs involved with shipping to your location.

Returns and Exchanges

What do I do if I received the wrong product or something is wrong with my order?
Oh no! We’re sorry that happened. Shoot us an email at support@birthdatecandles.com, and we’ll make sure your issue is fixed.
My candle came damaged. Can I exchange it?
That’s a bummer. Send us a picture at support@birthdatecandles.com and we’ll take it from there to get you a new candle.
How can I return or exchange my order?
We can only take returns or exchanges for unburned candles still in their original state. But we want you to be happy with your order — please reach out to support@birthdatecandles.com if you have any issues.

Other

I have another question you haven’t answered here, what should I do?
For all other questions, please reach out to our team via hello@biblecandles.com.