Refund policy

 

Our Return and Refund Policy

Things don't always work out, and we totally get that! So, if you're not completely happy with your purchase, you've got 30 days from when you receive your goodies to request a return.

To make sure your return goes smoothly, a few things need to be in order:

 

  • - The item needs to be in the same condition you received it – unused.
  • - It should be clean and without any obvious damage.
  • - We'll need it in its original packaging, and that packaging should be in good shape.
  • - If it has an expiration date, it needs to be within that date.
  • - Oh, and you'll need to have your receipt or proof of purchase handy.

 

Ready to start a return? Just shoot us an email at care@biblecandles.co. Heads up, though – any returns will need to be shipped to our awesome shipping partner in Texas.

Once we give your return the thumbs up, we'll email you a return shipping label and tell you exactly how and where to send your package. Please don't send anything back without getting in touch with us first, or we won't be able to accept it.

 

Got any questions about returns? Don't hesitate to reach out to us at care@biblecandles.co.

 

Damages and Issues

Please take a peek at your order as soon as it arrives. If anything is defective, damaged, or if we accidentally sent you the wrong thing, let us know right away so we can sort it out for you. Just a heads-up, we can't accept returns on sale items or gift cards.

 

Exchanges

The quickest way to get what you really want is to return the item you have, and once we've accepted that return, you can just place a new order for the other item. Easy peasy!

 

Getting Your Refund

Once we get your return back and give it a once-over, we'll let you know if your refund has been approved. If it has, we'll automatically send the refund to your original payment method. This usually takes around 10 business days, but sometimes it can take a little longer for your bank or credit card company to process it.

If it's been more than 15 business days since we gave you the refund green light, please drop us a line at care@biblecandles.co.

 

Behind the Scenes: How Returns Work for Us

Just so you know what happens on our end, we typically process returns within 48 hours of receiving them. We'll give the returned items a careful look to make sure they meet the criteria we mentioned earlier:

 

  • - Unused
  • - Clean and free of obvious damage
  • - In original packaging that's in good condition
  • - Within the expiration date

 

If everything checks out, we'll put the item back in our inventory. If it doesn't pass our quality check, we'll get in touch with you to figure out what to do next (like disposal or seeing if it can be fixed up).

 

Need to Chat?

For any questions about your order, shipping, or returns, the best way to reach us is by emailing care@biblecandles.co. Our office hours are Monday - Friday, 9:00 AM to 5:00 PM Eastern Time (ET).

We're here to make your experience with us as smooth as possible! If you have any other questions, just let us know.